United Airlines CEO on Man Being Forcibly Removed from Plane: This ‘Will Never Happen Again’
‘That’s my premise and that’s my promise’
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MUNOZ: "You know, as I think about our business and our people, the first thing I think is important to say is to apologize to Dr. Dao, his family, the passengers on that flight, our customers, our employees, that is not who our family at United is. And you saw us at a bad moment and this could never — it will never happen again on a United Airlines flight. That’s my premise and that’s my promise."
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