‘I Sat on the Floor and I Cried’: NYPD Dispatchers Share the Emotional Toll of Working on 9/11

EXCERPT:

SANTIA: “We asked the dispatchers what they learned about themselves and their colleagues that day. They said they learned just how resilient they could be, how compassionate they could be. And in the 25 years since 9/11, they all told us how intentional they are with time, they make sure to go to birthday parties and holidays, and they are very quick to tell people they appreciate them and they love them. Mika, back to you.”