Southwest CEO Bob Jordan Apologizes for Cancellation Chaos: ‘I Am Truly Sorry’
‘Please also hear that I am truly sorry’
EXCERPT:
JORDAN: "Please also hear that I'm truly sorry. Here's why this giant puzzle is taking us several days to solve. Southwest is the largest carrier in the country, not only because of our value and our values, but because we build our flight schedule around communities, not hubs.”
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