CBS: Wells Fargo Whistleblower Says She Flagged Fraud Years Ago

‘People ending up with 10-to-15 debit cards that they didn’t request’

GUITRON: “I started noticing what I thought were honest mistakes. But then these honest mistakes, you know, became a very clear pattern.”
BLACKSTONE (voice-over): “Yesenia Guitron said she saw strange things happening to customer accounts after she began working at the Wells Fargo branch in St. Helena, California in 2008.”
GUITRON: “People ending up with 10 to 15 debit cards that they didn’t request.”
BLACKSTONE: “10 to 15 debit cards?”
GUITRON: “Yes.”
BLACKSTONE: “For one customer?”
GUITRON: “For one customer.”
BLACKSTONE (voice-over): “When her complaints to the branch manager were ignored she went to Human Resources and to the bank’s ethics department.”
GUITRON: “Constantly emailed them back, you know, ‘This is happening. What did you find? What are we going to do?’”
BLACKSTONE (voice-over): “Eventually, as her complaints continued, she said the manager of the branch here at St. Helena came to her desk, told her she was fired and escorted her out the door. She responded in 2010 with a lawsuit claiming she was dismissed because she raised concerns about bank employees opening accounts without the consent or authorization of the prospective clients.”

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