CNN: Delta Apologizes for Booting Family Off Plane

EXCERPT:

McLEAN: "This all centers around a family traveling from Hawaii to Los Angeles on a Delta red eye flight. The father that you saw there in the video, Brian Sheer, had purchased a ticket for his older son but had his son take an earlier flight so that his instant son could sit in that seat with a car seat. The problem here is that Delta wants to use that seat for a standby passenger, so they're asking Sheer to hold his infant son in his lap. Well, that doesn't sit well with Sheer as you saw there in the video. There is some back and forth and eventually this entire family is asked to leave the flight. They had to pay for a hotel and the flight on another airline the next day out of pocket. Now Delta is apologizing saying, 'We are sorry for the unfortunate experience our customers had with delta, and we've reached out to them to refund their travel and provide additional compensation. Delta's goal is to always work with customers in an attempt to find solutions to their travel issues. That did not happen in this case and we apologize.'"