PERSON: Kimberly Graves

U.S. Department of Veterans Affairs

Director of the Veterans Benefits Administration’s (VBA) St. Paul Regional Office (RO)

Kim Graves was appointed Director of the Veterans Benefits Administration’s (VBA) St. Paul Regional Office (RO) effective October 19, 2014. The St. Paul Regional Office delivers more than four billion dollars annually in compensation and pension benefits, in addition to administering Loan Guaranty and Vocational Rehabilitation and Employment benefits, to Veterans, their families, and survivors. In her current position, Ms. Graves is responsible for establishing policies and procedures consistent with VA guidelines, providing executive leadership and direction to approximately 750 employees, managing available financial and human capital resources, directing programs for quality control in regional operations, as well as actively participating in outreach efforts in Veteran communities.

Prior to this appointment, Ms. Graves served as the Director of VBA’s Eastern Area for nearly five years, where she provided direction and oversight in administering the full suite of VBA benefits to a Veteran population in excess of 8 million across 14 states. She was selected as a Veterans Claims Examiner at the Lincoln Regional Office in 1991. Since coming to VA, Ms. Graves has served in a number of diverse roles in various VBA organizations, including implementing VBA’s Office of Business Process Integration. While serving in these positions, Ms. Graves participated in the design and implementation of numerous national initiatives, including the National Automated Response System (NARS), VBA’s Balanced Scorecard, Operations Center, the Inventory Management System (IMS), VETSNET Operations Reports (VOR), the VETSNET suite of software applications, and VBA’s paperless benefits delivery initiative.

— benefits.va.gov