David Shulkin: ‘We Do Need Accountability in the VA’ But It’s Not ‘Just Firing’

>> A report said 30 ░░░░░░░░ calls to the crisis ░░░░░░░░ still rolled over to ░░░░░░░░ backup calls You say ░░░░░░░░ problem now is resolved ░░░░░░░░ that mean you guarantee ░░░░░░░░ somebody calls the crisis ░░░░░░░░ that somebody will answer ░░░░░░░░ phone Somebody will answer ░░░░░░░░ phone The question is ░░░░░░░░ it rolls over to ░░░░░░░░ backup service The backup ░░░░░░░░ are trained responders but ░░░░░░░░ are not V A ░░░░░░░░ As you mentioned just ░░░░░░░░ months ago 30 of ░░░░░░░░ calls were rolling over ░░░░░░░░ a backup center Today ░░░░░░░░ number would be less ░░░░░░░░ 1 so it s ░░░░░░░░ zero but it literally ░░░░░░░░ a handful A big ░░░░░░░░ question with the V ░░░░░░░░ What is the problem ░░░░░░░░ mom worked at the ░░░░░░░░ A You work at ░░░░░░░░ V A I know ░░░░░░░░ there are a lot ░░░░░░░░ really good devoted people ░░░░░░░░ are there so many ░░░░░░░░ not able to get ░░░░░░░░ to the system and ░░░░░░░░ are there too many ░░░░░░░░ not a tremendous amount ░░░░░░░░ many who get access ░░░░░░░░ the system and find ░░░░░░░░ that their care is ░░░░░░░░ what they need to ░░░░░░░░ in Thank you for ░░░░░░░░ that the vast majority ░░░░░░░░ our employees are dedicated ░░░░░░░░ like your mom was ░░░░░░░░ so we re doing ░░░░░░░░ things every day We ░░░░░░░░ the largest health care ░░░░░░░░ in the country and ░░░░░░░░ you re that big ░░░░░░░░ you don t always ░░░░░░░░ at the level that ░░░░░░░░ expect and that you ░░░░░░░░ intending to and so ░░░░░░░░ are examples where we ░░░░░░░░ meeting our obligation to ░░░░░░░░ and we re working ░░░░░░░░ to address that but ░░░░░░░░ think the issue is ░░░░░░░░ has been years and ░░░░░░░░ of neglect in the ░░░░░░░░ and what we re ░░░░░░░░ doing now is we ░░░░░░░░ tackling the you have ░░░░░░░░ issues We re modernizing ░░░░░░░░ V A And we ░░░░░░░░ putting in places like ░░░░░░░░ to make sure that ░░░░░░░░ identify problems We re ░░░░░░░░ just going to pass ░░░░░░░░ down the road the ░░░░░░░░ that the private sector ░░░░░░░░ address them Good luck ░░░░░░░░ know it s a ░░░░░░░░ job.