Rhode Island: Residents Frustrated That ObamaCare Website Is Still Not Working

HOGAN It s certainly ░░░░░░░░ secret that computer glitches ░░░░░░░░ rocked the health care ░░░░░░░░ worldwide And Health Source ░░░░░░░░ Island is not immune ░░░░░░░░ these issues either And ░░░░░░░░ it launched Call 12 ░░░░░░░░ Action has received 97 ░░░░░░░░ David McDonald from Bristol ░░░░░░░░ for health insurance from ░░░░░░░░ Source Rhode Island but ░░░░░░░░ since he s had ░░░░░░░░ problems MCDONALD Every time ░░░░░░░░ had a question we ░░░░░░░░ a different answer We ░░░░░░░░ we had things resolved ░░░░░░░░ The problem started when ░░░░░░░░ decided to deactivate his ░░░░░░░░ and obtain insurance directly ░░░░░░░░ BlueCross It should have ░░░░░░░░ an easy cancellation request ░░░░░░░░ turned out to be ░░░░░░░░ costly problem MCDONALD The ░░░░░░░░ month we had a ░░░░░░░░ And so we called ░░░░░░░░ up and they apologized ░░░░░░░░ said it had been ░░░░░░░░ care of HOGAN Not ░░░░░░░░ MCDONALD The month after ░░░░░░░░ we got another bill ░░░░░░░░ Four bills in total ░░░░░░░░ You d think after ░░░░░░░░ many times they could ░░░░░░░░ the problem But they ░░░░░░░░ t And if they ░░░░░░░░ t do that how ░░░░░░░░ we how does anybody ░░░░░░░░ that they re doing ░░░░░░░░ accurately HOGAN That s ░░░░░░░░ David called 12 for ░░░░░░░░ MCDONALD I came to ░░░░░░░░ because I didn t ░░░░░░░░ they d listen to ░░░░░░░░ HOGAN And they are ░░░░░░░░ FERGUSON The fact that ░░░░░░░░ re occurring is unacceptable ░░░░░░░░ We took David s ░░░░░░░░ along with many others ░░░░░░░░ ve received to the ░░░░░░░░ of Health Source Rhode ░░░░░░░░ Ferguson says she isn ░░░░░░░░ making any excuses for ░░░░░░░░ numerous complaints she knows ░░░░░░░░ are having many problems ░░░░░░░░ she says it s ░░░░░░░░ their best interest to ░░░░░░░░ them FERGUSON At the ░░░░░░░░ of the day the ░░░░░░░░ important thing is that ░░░░░░░░ evolve this into really ░░░░░░░░ customer service that the ░░░░░░░░ gets fixed HOGAN At ░░░░░░░░ point it appears David ░░░░░░░░ account with Health Source ░░░░░░░░ been cancelled He hasn ░░░░░░░░ received another bill so ░░░░░░░░ s cautiously optimistic MCDONALD ░░░░░░░░ thought that if I ░░░░░░░░ to you that they ░░░░░░░░ start listening to me ░░░░░░░░ So let s hope ░░░░░░░░ Yes let s My ░░░░░░░░ are crossed HOGAN Now ░░░░░░░░ you are having issues ░░░░░░░░ Health Source Rhode Island ░░░░░░░░ are being asked to ░░░░░░░░ patient but definitely call ░░░░░░░░ file those complaints And ░░░░░░░░ it is a new ░░░░░░░░ it is an upstart ░░░░░░░░ there are definitely going ░░░░░░░░ be some growing pains ░░░░░░░░ m Susan Hogan Eyewitness ░░░░░░░░