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NBC News: Programmer Says HealthCare.Gov Program ‘Doomed’ Unless Management Changes

Name: YouTube


The TODAY Show

Name: The TODAY Show


Robert Gibbs

Name: Robert Gibbs

Employment: White House

Position: Adviser, Former Press Secretary

, Savannah Guthrie

Name: Savannah Guthrie

Employment: NBC News

Position: Co-Anchor

, Luke Chung

Name: Luke Chung

Employment: FMS, Inc.

Position: President, Founder

, Tom Costello

Name: Tom Costello

Employment: NBC

Position: News Correspondent

Event location
10/17/2013 09:01 am
Member deleted, inactive, or not public
MP4 (426x240) Use clipper to adjust file type
GUTHRIE Millions of Americans ░░░░░░░░ unable to navigate through ░░░░░░░░ site and sign up ░░░░░░░░ insurance Tom Costello has ░░░░░░░░ covering this story He ░░░░░░░░ the latest Good morning ░░░░░░░░ you COSTELLO Hi Savannah ░░░░░░░░ White House says 15 ░░░░░░░░ people have visited the ░░░░░░░░ and it insists the ░░░░░░░░ is improving and people ░░░░░░░░ getting through and signing ░░░░░░░░ It isn t saying ░░░░░░░░ many By some estimates ░░░░░░░░ could be less than ░░░░░░░░ percent of the website ░░░░░░░░ If the ObamaCare website ░░░░░░░░ a patient it would ░░░░░░░░ be in intensive care ░░░░░░░░ now After more than ░░░░░░░░ weeks healthcare gov is ░░░░░░░░ failing grades from supporters ░░░░░░░░ CLIP GIBBS I hope ░░░░░░░░ get someone fired for ░░░░░░░░ this thing is supposed ░░░░░░░░ work END CLIP COSTELLO ░░░░░░░░ the White House itself ░░░░░░░░ CLIP CARNEY The glitches ░░░░░░░░ must be fixed People ░░░░░░░░ getting on and enrolling ░░░░░░░░ CLIP COSTELLO The Washington ░░░░░░░░ called has called it ░░░░░░░░ complete train wreck the ░░░░░░░░ Journal Sentinel says the ░░░░░░░░ needs to fix the ░░░░░░░░ and fix them now ░░░░░░░░ CLIP RECORDING At healthcare ░░░░░░░░ go to our live ░░░░░░░░ COSTELLO On October 1st ░░░░░░░░ met the Schultz family ░░░░░░░░ Phoenix eager to sign ░░░░░░░░ for insurance through the ░░░░░░░░ website 17 days later ░░░░░░░░ still haven t been ░░░░░░░░ finish the process WOMAN ░░░░░░░░ time went by and ░░░░░░░░ realized it was taking ░░░░░░░░ than expected to seen ░░░░░░░░ you know the excitement ░░░░░░░░ more like a question ░░░░░░░░ But we re not ░░░░░░░░ up END CLIP COSTELLO ░░░░░░░░ you see this as ░░░░░░░░ software programmer what does ░░░░░░░░ say to you CHUNG ░░░░░░░░ hour It looks like ░░░░░░░░ was created by someone ░░░░░░░░ has never delivered commercial ░░░░░░░░ before COSTELLO Luke Chung ░░░░░░░░ a software programming company ░░░░░░░░ Virginia CHUNG A users ░░░░░░░░ see this This would ░░░░░░░░ make beta testing COSTELLO ░░░░░░░░ problem it demands users ░░░░░░░░ their personal information before ░░░░░░░░ begin to window shop ░░░░░░░░ insurance something retail websites ░░░░░░░░ Amazon com don t ░░░░░░░░ Programming experts say a ░░░░░░░░ of work needs to ░░░░░░░░ done CHUNG If they ░░░░░░░░ t change management this ░░░░░░░░ is doomed because we ░░░░░░░░ already seen what the ░░░░░░░░ management considers ready for ░░░░░░░░ and it s not ░░░░░░░░ There are allegations that ░░░░░░░░ administration waited too long ░░░░░░░░ draw up the blueprints ░░░░░░░░ the website then had ░░░░░░░░ many contractors involved Meanwhile ░░░░░░░░ of the state sites ░░░░░░░░ their websites are getting ░░░░░░░░ marks for how well ░░░░░░░░ re running Colorado and ░░░░░░░░ in particular.”
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