Arline Execs Admit It Doesn’t Cost Anything to Change a Passengers Flight

EXCERPT:

DeFAZIO: "First, to United, American and Alaska, how much does it cost you to change someone's booking? Give me a number. I mean, you're charging people $200-$300 to change a ticket. What's your real cost? It seems like you're really inefficient if it costs that much." 
UNKNOWN MALE: "The cost is not about the actual change of the ticket. I don't know what the actual changing of the ticket costs."